Digital equity survey looks into technology needs for Nashville residents | News

NASHVILLE, TN (WSMV) – A new one survey addresses the technology needs of the people living in Nashville. The hope is that the results will help bridge the digital divide.

News4 spoke to Elizabeth Young, who works from home. She knows how frustrating it can be when the internet goes down.

“My job is time sensitive so it really messed us up,” said Young.

Young is from North Nashville. She relies on the internet to get her job done.

“Could it be cheaper? Yes. Can we live with it? Sure. Reliable? It does what I need. Not always when I need it,” said Young.

A cover letter sent to the neighbors states: “We believe that everyone has a right to available, reliable, useful and accessible technology.”

“I think the problem is certainly bigger than we think,” said Pearl Amanfu of Metro Information Technology Services.

Amanfu said the survey was community-led and funded by a grant.

“When people are excluded from the benefits of technology, they are truly excluded from success in life, more excluded than their digitally connected partners, and that’s the problem we’re trying to solve,” Amanfu said.

Amanfu said a previous survey found that people in zip codes 37208, 37207 and 37211 faced the biggest barriers to accessing technology.

The new study aims to build on these findings.

“The goal is to use this data to help not only the Metro government but also local nonprofits,” said Amanfu.

It’s so that they can better serve the needs of the people of Nashville. Amanfu said the point is to use programs you already have and make sure they have the greatest impact.

Young believes there is room for improvement.

“A more affordable, more reliable Internet across the board, and not just in certain pockets, would definitely help,” said Young.

She is happy to see the city look into the issue but wants to make sure something is done.

“The only question will be what to do about it and when,” said Young.

In addition to completing the survey online, you may have received it by email. You can also call 1-844-811-0411.

You have the opportunity to hear your voice until May 15th. is on the way with you now! Get the latest news updates and videos, 4WARN weather forecast, weather radar, special investigation reports, sports headlines and more from News4 Nashville.

>> Click / tap here to download our free mobile app. <

Copyright 2020 WSMV (Meredith Corporation). All rights reserved.