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ProV International Collaborates with Global Leader in Scale Technology for Better Service Management

The case study is the documentation of an effective project implementation in accordance with the customer’s goals. The ProV International team deployed daily field service solutions to ease the workload.

Fairbanks Scales, the high-performance innovator, supplies scales for industrial vehicles and has been a leader in scale technology since 1830. Fairbank scales offers the largest range of truck weighing machines on the market and has carved out a niche for itself as a serious and accurate supplier of business-critical weighing machines.

ProV International helped this market leader realize its vision of innovation with its IFS field service solutions from a single source. IFS FSM is one of the best Field service management solution provider with ten years of cumulative experience. IFS field service software offers integrated services that span FSM implementation, infrastructure / cloud areas, field service training, integration with third-party systems and security.

For the ProV team, the way to adapt the field service was associated with a variety of challenges. The customer had a dynamic network of sales employees and distributors as well as an active customer base of around 700 customers in several locations. ProV helped Fairbanks IT prepare for the FSM installation and implement bespoke solutions that match the set milestones. The ProV team improved the backend team’s experience by adapting the basic functions of the Field Service Management client.

Since the customer faced several challenges for the team, ProV assessed the problems and gaps from scratch by commissioning a proven field service expert. The team also assisted the customer in designing training courses and demos for the end user of the field service product.

With a tough push and encouragement, the team updated and updated the client’s backend experience as well as the management workflow. In a rapidly digitizing world, field service management software helps executives like Fairbanks to stay on top of things with the right IT partner and support. ProV aims to solve this need for innovation by deploying solutions that offer customers the very latest.

About ProV International. Inc.
ProV International is a global IT consultancy specializing in streamlining processes, increasing service quality and maintaining high productivity in the workplace. We promise to reduce the complexity of your business through innovative technical solutions that you will not find anywhere else.

We serve a wide range of customers and believe and invest in your company’s vision and goals. Start a conversation with us at https://www.provintl.com/contact-us

Press contact

Lisa Wiggins
813-281-2959
https://www.provintl.com

SOURCE ProV International. Inc.