Technology troubles may contribute to your student’s virtual attendance record

RALEIGH, NC (WTVD) – Kiing McLeod got into the rhythm of virtual learning, but the East Millbrook Magnet Middle School student said he had difficulty enrolling at the start of the COVID-19 pandemic.

“I would try to attend a (Google) meet and it would only load for 30 minutes to an hour,” McLeod said.

McLeod said he was marked absent four or five times. He let his teachers know and they could change that.

However, such issues could theoretically result in some students being mistakenly marked absent.

ABC11 received data from the Wake County Public School System.

It shows that 12 percent of students had three or more absences in February 2020 before the pandemic. That percentage rose slightly to 14 percent in February during the pandemic.

Data provided by the district shows that the percentage of students with three or more absences was the same at 11 percent in January 2020 and 2021.

Data from other months have not yet been made available.

McLeod contacted the district technology help desk, and Patrice Charles responded.

“We diagnose if the students’ cameras are turning on,” said Charles. “Most of the time, we get calls from students saying they are only spinning when they try to log in, and we find that in a lot of those cases, I’d say 95% of the time the camera is the device has one Malfunction so rotating and connecting the classroom is due to the camera not turning on. “

Charles said this happened to McLeod.

“Together we found out that his camera wasn’t working,” said Charles. “I said, ‘Okay, we’ll do that. We’ll get you a replacement computer, Kiing.'”

“I would just call the help desk and then she would answer and then we would go through the computers,” McLeod said.

Now Kiing logs into virtual learning every day and will continue to study remotely this school year through the district’s virtual academy.

If your child is attending a Wake County school and needs technology assistance, they can contact the district Counseling center.

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